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AMI Hero
New meter technology is coming your way
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What this means for you

We're always looking for new ways to better serve you. And that's what advanced meters are all about.

Once our network of advanced meters is in place - made up of new gas meters, modules and other infrastructure - you'll gain greater insights into your energy usage, enjoy added safety features and experience the low-maintenance and exceptional reliability of this new technology.

Using sound waves to determine the velocity of gas flowing, advanced ultrasonic metering technology sends data on your natural gas usage to and from Spire to determine your natural gas bills each month.


More questions? Explore our frequently asked questions and answers below.

How will the advanced meters benefit me?
Once fully implemented, this new meter technology offers several benefits:

  • Seamless service: With automatic, hourly information transmissions, customers can gain more insight into their energy usage
  • Even better support: Advanced meters provide clearer information on energy usage patterns, allowing Spire to offer you personalized energy solutions in the future. For example, if we see higher-than-normal readings, we can send someone out right away to check for potential issues and emergencies
  • Enhanced safety: We're able to gather hourly and on-demand updates so we can detect and mitigate any potential issues quickly

What's happening now?

Spire is currently installing this technology across our service area. Spire will continue upgrading residential and commercial meters for all of Spire's customers through 2025. 

Select your region below to learn more about the work in your area
Information for Eastern Missouri
Overview

Spire began installing advanced meters in eastern Missouri in June 2021. An advanced meter will replace an existing traditional meter when it’s at the end of its lifespan. Your gas may be off for a short period of time, and we'll work to have it restored as soon as possible, keeping you updated along the way.

Who will be doing the installation work?

Either a Spire technician or one of our trusted contractors will arrive in uniform with a badge and Spire branding on their vehicle. Feel free to ask for an identification badge.

 

Will my natural gas service be interrupted during installation?

Your meter can generally be installed without an appointment unless the meter is inside. Your gas may be off for a short period of time, and we'll work to have it restored as soon as possible.

Do I need to be home during the installation?

This upgrade should be simple for you. If you normally need to be there when your meter is read each month, then you will need to be available during the installation process. If this is the case and you're not home, we’ll leave a door tag asking you to call and schedule a time to complete installation.

Will an advanced meter control the gas I use or affect my appliances?

No, an advanced meter only reads your meter and gas usage.

Does this new meter technology change how I pay my bill or my billing cycle?

An advanced meter does not change your payment options. In some cases, the billing cycle will need to be changed. Any customers that will have a billing cycle change will be notified in advance. Once completely installed and operational, the new meter will automate the billing process and send information directly to us, making life easier for you.

Will you ever need to access my meter after an advanced meter is installed?

Installing the new advanced meters or devices is the first step in upgrading to this new technology. Spire will not need to visit the meter for normal operations. However, even after Spire’s metering upgrade program has been fully implemented, we'll still need to access your meter for maintenance, meter replacement and safety reasons if necessary.

I currently read my own meter. Can I still do that?

Yes, for now, please continue to read your own meter.

Once we've completed installation and testing, we'll be able to read it remotely, saving you the trouble of doing it yourself.

If you have any questions, feel free to give us a call at 800-887-4173.

Can I opt out of my meter upgrade?

It’s important to us that you have the safest and most reliable energy available. This includes providing routine meter upgrades to all customers to ensure the equipment is working properly and efficiently.

You may choose to opt-out of your new meter upgrade at any time. However, if you opt-out after the initial standard meter installation, you will be charged a one-time meter set-up charge of $100, as well as a $30 monthly charge that will be reflected on your bill.

Contact information

If you have questions about the work in your area, please call us at 800-887-4173.

How does the technology transmit gas usage to Spire to calculate my bill? Is it safe?

The advanced meters and devices operate using low power radio frequency signals. 

The technology is safe, and the energy produced is comparable to that produced by a cell phone or garage door opener. The device operates less than 2 minutes a day and is well within the safety standards of the World Health Organization (WHO) and the Federal Communications Commission (FCC).

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Information for Western Missouri
Overview

Spire began installing advanced meters in western Missouri in July 2020. An advanced meter will replace an existing traditional meter when it’s at the end of its lifespan. Your gas will be off for a short period of time, and we'll work to have it restored as soon as possible, keeping you updated along the way.

Who will be doing the installation work?

Either a Spire technician or one of our trusted contractors will arrive in uniform with a badge and Spire branding on their vehicle. Feel free to ask for an identification badge.

 

Will my natural gas service be interrupted during installation?

Your meter can be installed without an appointment unless the meter is inside. Your gas will be off for a short period of time, and we'll work to have it restored as soon as possible, keeping you updated along the way.

Do I have to be home for the installation?

This upgrade should be simple for you. If you normally need to be there when your meter is read each month, then you will need to be available during the installation process. If this is the case and you're not home, we’ll leave a door tag asking you to call and schedule a time to complete installation.

Will an advanced meter control the gas I use or affect my appliances?

No, an advanced meter only reads your meter and gas usage.

Does an advanced meter change how I pay my bill or my billing cycle?

No, an advanced meter does not change your payment options or billing cycles but, once completely installed and operational, will automate the billing process and send information directly to us, making life easier for you.

Will you ever need to access my meter after a new meter is installed?

Installing the new advanced meters or devices is the first step in upgrading to this new technology. Until we've finished the installation process, we may still need to read meters manually for some time. But once we're finished and the system is fully functional, we'll no longer need to read your meter in person every month.

Even after an advanced meter has been installed, we'll still need to access your meter for maintenance and safety reasons if necessary.

I currently read my own meter. Can I still do that?

Yes, for now, please continue to read your own meter.

Once we've completed installation and testing, we'll be able to read it remotely, saving you the trouble of doing it yourself.

If you have any questions, feel free to give us a call at 800-582-1234.

Can I opt out of my new meter upgrade?

It’s important to us that you have the safest and most reliable energy available. This includes providing routine meter upgrades to all customers to ensure the equipment is working properly and efficiently.

You may choose to opt-out of your new meter upgrade at any time. However, if you opt-out after the initial standard meter installation, you will be charged a one-time meter set-up charge of $100, as well as a $30 monthly charge that will be reflected on your bill.

Contact information

If you have questions along the way, please call us  at 800-582-1234.

How does the technology transmit gas usage to Spire to calculate my bill? Is it safe?

The advanced meters and devices operate using low power radio frequency signals. 

The technology is safe, and the energy produced is comparable to that produced by a cell phone or garage door opener. The device operates less than 2 minutes a day and is well within the safety standards of the World Health Organization (WHO) and the Federal Communications Commission (FCC).

On
Information for Mobile, Alabama
Overview

The mass installation of advanced meters and advanced devices is complete. Spire began installing these new meters and devices for Mobile, Ala., customers in July 2020. Spire upgraded more than 92,000 meters in this region. With the installation of advanced devices along with new natural gas meters, we're now able to collect readings remotely using an Automated Meter Reading (AMR) van. This has drastically reduced the time it takes to read meters in addition to providing a greater level of service, support and safety to customers.

Why did I receive a new meter instead of a module?

Our technicians noticed your meter was nearing the end of its operational life, so it was replaced with a new one. This new meter looks different from your old one because it has the enhanced technology built in. If you have received this new meter, a module is not necessary for it to work with AMI.

Does an advanced meter control the gas I use or affect my appliances?

No, an advanced meter only reads your meter and gas usage.

Will an advanced meter change how I pay my bill or my billing cycle?

No, an advanced meter does not change your payment options or billing cycles but, once completely installed and operational, it will automate the billing process and send information directly to us, making life easier for you.

Contact information

If you have questions about the technology, please call us at 800-292-4008.

On
Information for Central and Northern Alabama
Overview

Spire began installing advanced meters in central and northern Alabama in October 2020. An advanced meter will replace an existing traditional meter when it’s at the end of its lifespan.

Who will be doing the installation work?

Spire technicians will install all new natural gas meters in Alabama. Your meter can be installed without an appointment unless the meter is inside.

Will my natural gas service be interrupted during installation?

Your gas will be off for a short period of time, and we'll work to have it restored as soon as possible, keeping you updated along the way.

Do I have to be home for the installation?

This upgrade should be simple for you. If you normally need to be there when your meter is read each month, then you will need to be available during the installation process. If this is the case and you're not home, we’ll leave a door tag asking you to call and schedule a time to complete installation.

Will an advanced meter control the gas I use or affect my appliances?

No, an advanced meter only reads your meter and gas usage.

Will an advanced meter change how I pay my bill or my billing cycle?

No, an advanced meter does not change your payment options or billing cycles but, once completely installed and operational, will automate the billing process and send information directly to us, making life easier for you.

Will you ever need to access my meter after an advanced meter is installed?

Installing the new advanced meters or devices is the first step in upgrading to this new technology. Until we've finished the installation process, we may still need to read meters manually for some time. But once we're finished and the system is fully functional, we'll no longer need to read your meter in person every month.

Even after an advanced meter has been installed, we'll still need to access your meter for maintenance and safety reasons if necessary.

I currently read my own meter. Can I still do that?

Yes, for now, please continue to read your own meter.

Once we've completed installation and testing, we'll be able to read it remotely, saving you the trouble of doing it yourself.

If you have any questions, feel free to give us a call at 800-292-4008.

Contact information

If you have questions along the way, please call us at 800-292-4008.

On
Information for Mississippi
Overview

Spire began installing Automated Meter Reading (AMR) modules and advanced meters in Mississippi in November 2022. An advanced meter will replace an existing traditional meter when it’s at the end of its lifespan or an AMR module can’t be added to your current meter. If we need to change your meter, your gas may be off for a short period of time, and we'll work to have it restored as soon as possible, keeping you updated along the way. 

Who will be doing the installation work?

Spire’s contractor, Baker Services will be installing AMR modules and Spire technicians will install advanced gas meters in Mississippi. In most cases your AMR module can be installed without an appointment.
If you have any questions, feel free to give us a call at 877-945-5427.

Do I have to be home for the installation?

In many cases, you won’t need to be home for us to complete the upgrade. If we find we need your help, we’ll leave a door tag. The process should take no longer than an hour to complete, and there’s no charge.

Will an Automated Meter Reading module or advanced meter change how I pay my bill or my billing cycle?

No, an AMR module or advanced meter does not change your payment options or billing cycles. Once completely installed and operational, this upgrade will automate the billing process and send information directly to us, making life easier for you.

Does an advanced meter or Automated Meter Reading module control the gas I use or affect my appliances?

No, an advanced meter or AMR module only reads your meter and gas usage.

Will you ever need to access my meter after an Automated Meter Reading module or advanced meter is installed?

Installing the new advanced meters or AMR devices is the first step in upgrading to this new technology. Until we've finished the installation process, we may still need to read meters manually for some time. But once we're finished and the system is fully functional, we'll no longer need to read your meter in person every month.

Even after an AMR module or advanced meter has been installed, we'll still need to access your meter for maintenance and safety reasons if necessary.

I currently read my own meter. Can I still do that?

Yes, for now, please continue to read your own meter.

Once we've completed installation and testing, we'll be able to read it remotely, saving you the trouble of doing it yourself.

If you have any questions, feel free to give us a call at 877-945-5427.

Contact information

If you have questions about the work in your area, please call us at 877-945-5427.

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If you have questions or concerns about the new technology being installed on your natural gas meter, please call us so we can help.

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