Revised January 2020
1. Spire’s Website
You are responsible for all activity on the Website accessed by your user name and password. You agree that the protection of the confidentiality of your user name and password is your responsibility.
2. Categories of Information We Collect and Why
3. How Spire Collects, Uses, and Shares Your Personal Information
We may also collect information that you submit to us by email, by telephone, by mail, or in person. If you communicate with Spire by email, then you agree that email sent by Spire to you will be deemed to be sent with your consent. You acknowledge and agree that any such email will be accessible to anyone who has access to your email.
In addition, we may obtain information about you from other sources, including third-party sources, and combine that information with other Personal Information that we collected.
We may use Personal Information for the following purposes:
(i) To contact you and to respond to an inquiry that you send to us;
(ii) To keep you informed about Spire and the services we provide;
(iii) To send administrative information to you, such as information regarding the Website and changes to our terms, conditions, and policies;
(iv) To send you educational marketing communications that we believe may be of interest to you;
(v) As you agree, authorize, or consent, or as you accept in connection with products and services you obtain from us;
(vi) For our business purposes, including (but not limited to) such purposes as (1) data analysis, (2) audits, (3) new product or service development, (4) enhancing, improving or modifying our products and services, including but not limited to sending surveys to collect additional information to allow us to enhance, improve, or modify our products or services (5) identifying usage trends, (6) determining the effectiveness of our promotional campaigns, (7) operating and expanding our business activities; and (8) to process transactions and payments;
(vii) As we believe in our sole discretion to be necessary or appropriate (1) under applicable law, (2) to comply with legal process and otherwise to comply with applicable laws, rules and regulations, (3) to respond to lawful requests from public and government authorities, (4) to enforce our terms and conditions, (5) to protect our operations or those of any of our affiliates, (6) to protect our rights, privacy, safety ,or property, or that of our affiliates, you, or others, and (7) to allow us to pursue available remedies or limit the damages that we may sustain; and
We do not sell, rent, trade, share, license, or otherwise disclose your Personal Information to anyone else, except:
(i) We may disclose Personal Information in response to requests from law enforcement officials conducting investigations, subpoenas, court orders, or if we are otherwise required to disclose such information by law;
(iii) We may disclose Personal Information to third parties in situations where such disclosure is necessary to (1) comply with our regulators, (2) enable Spire’s employees, partners, vendors, subcontractors, consultants to provide service to you or to otherwise perform their duties, (3) comply with interchange functions, or (4) resolve customer disputes or inquiries; and
(iv) We may provide your Personal Information to third parties, including (but not limited to) media firms or market research firms, who offer products or services, including (but not limited to) market research, that we believe may be of interest to you or which allow us to enhance, improve, or modify our products or services.
Before Personal Information is disclosed to a third party, we endeavor to require the third party to agree to protect the privacy and confidentiality of your Personal Information.
4. How Spire Collects, Uses, and Shares Your Anonymous Information
Like many other websites and applications, the Website may automatically collect certain Anonymous Information regarding users of the Website. Such information may include, without limitation, the Internet Protocol ("IP") address of your computer, your device ID, the IP address of your Internet service provider, your zip code, the date and time you access the Website, the Internet address of a referring website, the operating system you are using, the sections or pages of the Website that you visit, and the images and content viewed. Some of the ways in which we or the Website may collect and use Anonymous Information are further described below.
a. How We Use IP Addresses. An IP address is a number automatically assigned to your computer every time you browse the Internet. When you visit the Website, our servers log your current IP address. We may use your IP address to help diagnose problems with our servers and to administer the Website. While we gather data when our servers log your IP address, we do not tie your IP address to your Personal Information, and it is not used to identify you.
If you choose to reject all cookies using your browser settings, you will not be able to use Spire products, services, or websites that require you to “sign in,” and you may not be able to take full advantage of all offerings on the Website. However, many Spire online services do not require that you accept cookies.
5. Social Media
6. Children’s Privacy Online
We understand children’s privacy is important. Our Website is not directed to children under the age of 13. If you utilize the services on our Website you are representing that you are an adult. If you are under the age of 13, you are not permitted to use our Website and you should not submit Personal Information on the Website or any websites without the consent of your parent or guardian. If any parent, guardian or other responsible adult becomes aware that we have collected Personal Information from a child under the age of 13, please contact us at CustomerEmail@SpireEnergy.com.
7. Security Regarding Online Services
You may login to Spire’s Website to register for email alerts or request investor information. When you login with your user name and password to Spire’s online services, any information you enter or that is otherwise displayed in your browser window is secured using an industry standard security technology known as Secure Sockets Layer (“SSL”). By using SSL, we attempt to safeguard the confidentiality of transmission of your Personal Information. Your browser must be capable of supporting SSL. Please check with your browser manufacturer for details.
8. Opt-Out Process/Options
There are several ways in which you may opt-out of the various programs and services we provide. Some of the ways in which you may opt out are described below. Please note that we may continue to send you transactional and/or service-related emails regarding your services and account even after you opt-out of receiving other emails. Please contact us by emailing, calling, or mailing your request as indicated below to opt-out of various marketing and promotional programs and services we provide. Users of our online account management platform My Account may adjust their preferences while logged into their accounts. Additionally, we may at times use third-party systems to communicate new programs and services we provide. In this case, you may also opt-out using the preference management page linked to in the bottom of such third-party email communications.
Call the Compliance Hotline at: 800-866-2553
Mail: Spire, Attn: Customer Communications, 700 Market St., St. Louis, MO 63101
9. How to Access Your Personal Information
You may request access to your Personal Information by contacting CustomerEmail@SpireEnergy.com. Subject to certain exceptions prescribed by law, you will be given reasonable access to your Personal Information, the ability to challenge the accuracy and completeness of the information, and the ability to have it amended as is appropriate. You can help us maintain the accuracy of your information by notifying us of any changes to your Personal Information.
700 Market St.
St. Louis, MO 63101