Learn more about a special one-time credit for some customers in Alabama
 

Beginning in April, we will begin distributing one-time special bill credits to approximately 419,000 customers in the state of Alabama (northern and central Alabama only). 

This type of customer credit is a part of the rate making process (Rate Stabilization and Equalization RSE) we have in place with the Alabama Public Service Commission.  

We file quarterly points of test as a part of RSE each year – based on actual and projected financial results at January 31, April 30, July 31, and September 30.  

For January 31, 2021 results, we reported a higher than anticipated revenue for the year, resulting in a reduction to customer rates effective on April 1, 2021.

During its monthly March meeting, the Commission requested that 100% of the higher than anticipated revenue be returned to Spire customers in (insert region) in April 2021, rather than spreading it over a 12-month period.  

Each customer’s bill credit is based on their actual usage that appears on your February bill. 

For customers whose accounts are current, with no past-due balances, the one-time credit will appear two ways: 

1. On a customer’s paper bill, the one-time credit will appear as a line item labeled either “Special refund” OR “Previous balance credit”
2. On the My Account online customer account portal, the same credit will be always be shown as a “Special Refund"

Some customers with past-due balances, or arrearages, may not see a credit appear on their printed bills -- the credit will simply be applied to the past-due balance and reflected in the current total due.