Meet an energy expert
Christy, Spire’s manager of customer retention and business development support, is on a mission to help Alabama customers save with natural gas
An interview on WBRC with Christy
In her 15 years with Spire, Christy has held several roles. In each one, she has been able to use her superpower of connecting customers with solutions that are right for them. That's an important skill and one that is critical to providing exceptional customer service.
Her experience working directly with customers and supervising teams has helped Christy in her current role as the manager of retention and business development support, leading the team that helps current and future Spire customers across the state of Alabama save money with natural gas. Take a moment to get to know Christy.
What is your favorite energy savings tip for customers?
One of my favorite energy-saving tips for customers is to lower the temperature on your water heater to 120 degrees. Water heaters are often set to a higher temperature than necessary. Lowering the temperature on your water heater can reduce water heating costs by up to 10%.
- Rebates offer immediate cost savings, as customers receive a direct reduction on their bill or receive a payment. This can significantly lower the upfront cost of gas appliances, making them more affordable.
- Financing options provide customers with the flexibility to spread out payments over a longer period. With competitive interest rates, financing can make larger purchases more manageable without putting a strain on a customer's budget.
Both options make energy efficiency more accessible and affordable for customers.
What has been your biggest accomplishment at Spire?
Our team has been working hard to reimagine how we process customer rebates to provide a seamless customer experience.
The team has been collaborating to create a better (and hopefully faster) rebate processing experience that will better satisfy our customers. We look forward to rolling out our new process early in 2024!
What is the best part of leading the business development support team?
I might be biased, but I am so lucky to lead what I believe is the best team. – which is characterized by its collaborative spirit, innovative thinking, solution-oriented mindset, and proactive approach to customer needs. Their work touches so many different parts of Spire. But what truly sets them apart is their advocacy for Spire customers, always striving to provide the best service and solutions.