Spire is among the largest publicly traded natural gas companies in the United States, serving more than 1.7 million customers in Missouri, Alabama and Mississippi.  We’re committed to using our energy to advance communities and enrich the lives of our customers.  

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Learn more about how we’re engaged in our communities>> 

We’ve been part of the Southwest Missouri community for many years, providing natural gas service to the Joplin, Webb City, Carl Junction and Carthage communities. 

We provide energy to small and large, residential and commercial, industrial and agricultural customers throughout the region, and we’re committed to delivering affordable, reliable and clean energy to the communities we serve.    

You will be able to choose a convenient, paperless bill with online bill access 24/7 using Spire’s My Account customer portal. Or, you will be able to receive bills each month in the mail. 

Spire bills will include the following: 

• information about your natural gas usage 
• current charges 
• payment due date 
• contact information and  
• helpful information and messages.   

Learn more about Spire bills 

Spire’s rates and programs are reviewed and approved by our state regulators, the Missouri Public Service Commission (MPSC).  

That means we can only change or adjust the amount charged for the cost of natural gas with approval from the MPSC. This adjustment – known as a Purchased Gas Adjustment or PGA – happens at least one time a year. There’s no mark up on this charge – what we pay for natural gas is what you pay.  

You can learn more about what goes into your natural gas bill at Spire here.

Spire offers budget billing so you’ll know exactly what to expect each month and can stay on track with your budget. Budget billing helps you avoid fluctuations in your bill as your energy usage increases during the colder winter months.  

The transition of natural gas service from Southern Star to Spire will be seamless for existing customers. That means there will be no interruption to your natural gas service, and you can continue to use your natural gas appliances and equipment without disruption. 

Once your account has been established and you’re an active Spire customer, you’ll be able to access your Spire account 24/7 through online self-service tools. Spire’s customer portal lets customers view and manage their account anytime, anywhere. Or, customers can call Spire’s customer service team at 800-582-1234 for assistance.   
Learn more about My Account 

If you, as a Spire customer, ever smell natural gas – a rotten egg smell – here’s what you should do:   

• Immediately leave the building and head to a location where no smell of gas can be detected. Until you've reached a safe distance, avoid smoking and using electronics like garage door openers or alarm systems, and don't turn on or off any lights. Most importantly, stay away from the area of the smell and keep others away as well. 
• Once you're at a safe location, customers should call Spire's 24/7 emergency line right away at 800-582-1234 or call 911.  
• If you don't own the office or residence, it's a good idea to notify the property owner or manager in case repairs need to be made inside.
• Steer clear of the area until you’re told it’s safe by a gas safety professional (Spire employee, police, fireman or other first responder on scene).