There are a few reasons a Spire employee or crew may be working in your yard or at your business. 

Right now, we’re upgrading natural gas meters across the region with new, innovative meters. And if your meter is outside your home, we’ll replace your meter which may be located on your side, back or front yard. You can read all about advanced meters here > 

Other common reasons include: 

• Safety checks of underground Spire equipment that may be in your yard 
• Meter inspections, surveys and repairs 
• Infrastructure improvements like pipeline upgrades 

If you’d like to know more about what we’re doing, please come say hello. We’re always happy to talk and let you know what’s going on. 

Spire employees wear a uniform with an orange and gray shirt, and always carry an identification badge that includes Spire’s logo and the employee’s first and last name. 

If you’re unsure whether the person working at your home is from Spire, you can always stop and ask them for identification. Or, you can call us at 800-887-4173.

Although we attempt to let you know we’ll be at your home to work outside at your property, sometimes we miss you and you may not be aware. And sometimes we’re working in your neighborhood and can upgrade your meter at the same time, so we save you time and complete your upgrade sooner while we’re already nearby.  

That’s why we knock on your front door when we arrive and leave a door tag with information about the work we’re doing along with contact information if we miss you. 

For any work required on the inside of your home, we’ll contact you to schedule an appointment.

Our goal is to replace all traditional meters with advanced meters, so you will eventually get a new meter.

Learn more about Spire’s new metering technology > 

When we arrive, we’ll come to your front door to let you know that we’ll be in your yard.  Then we’ll get right to work on your natural gas meter, which may be in the front, on the side or in the back of your property.

Our service technicians have identification badges, so feel free to ask to see them – or just say hello. 

And if we need to go inside your home or an area of your yard or property that we can’t access to finish our work, we’ll reach out and let you know.

If your meter is inside your home, we’ll reach out to you so we can schedule an appointment, and someone over the age of 18 will need to be home. But if your meter is outside and we’re upgrading your meter, you don’t need to be home. 

Most meter changes occur without requiring us to stop natural gas service to your home – but it can happen. If we are replacing your meter and lose service to your home, we’ll need to relight your appliances and perform a routine safety check inside. 

If you aren’t home, we will leave your service off and will leave a door tag with information on how to restore service right away. 

NOTE: If it’s late and you return to your service off and you’re not sure what to do, just give us a call at 800-887-4173 and press 1 for an emergency.