Be on the lookout for potential utility scams 

When you know how the businesses you work with handle billing and appointments, it’s easier to sense when something feels off. We never want you to fall victim to a scam, so here are some helpful tips to keep in mind:

• Remember that any legitimate email from Spire will come from an email address at @SpireEnergy.com or from the web address of one of our authorized contractors, not from an email service like Hotmail or Gmail. 
• We do not request email payments. In general, sending payment information via email is unsafe.
• We only request payments in person in our western Missouri service area. Customers in other regions will not receive requests in person, and customers in western Missouri should ask to see identification before making a payment. Beginning January 1, 2025, we will no longer be able to accept payments in person in western Missouri. 
• We may, at times, call about your bill. If you receive a phone call from someone claiming to be with Spire and you feel unsafe, just hang up and call us.
• We issue all of our workers—even third-party contractors—Spire badges. Don’t be afraid to ask for one.
• We want you to be safe. Even if a worker has a badge and something doesn’t feel right, lock your door and call the police. Then, give us a call. We’ll make sure they were, in fact, from Spire.

In the end, the best way to prevent a scam is to be cautious. Never hesitate to call us if something feels off. We’re here to help. And, always remember, you do not have to give out personal information by phone, email or in person if you’re uncomfortable.

Be on the lookout for potential recruitment scams

At Spire, we consider people to be our greatest asset – including potential employees. That’s why we’d like to remind you of ways to spot potential recruitment fraud.  

• If you’re unsure if a job post is real or not, check to see if it’s listed on our careers site at jobs.spireenergy.com.
• We will never ask candidates for credit card or other financial information or to make electronics or gift card purchases.  
• Contract positions through hiring agencies will include a description of our values and behaviors; always check hyperlinks to make sure they are secure before clicking.  
• When in doubt, email us at careers@spireenergy.com so we can verify if a position is real or not.  

If you believe you’ve received fraudulent recruitment information, please email us right away at careers@spireenergy.com.